HOSHINOYA Karuizawa
FAQs Inquiry Charges / Room availability

 

HOSHINOYA GUEST ROOMS SPA DINING ECOTOUR FACILITIES ACCESS SEASONAL INFORMATION RESERVATIONS
Tel. +81-267-45-6000
General FAQs Guest Rooms FAQs Spa FAQs Dining FAQs

Spa FAQs

Massages/treatments

What kinds of treatments are available?

  We offer a wide range of treatments that suite individual needs and preferences.   > Spa treatment menu

Do you offer massages/treatments for expectant mothers?

  Shiatsu massage is available for expectant mothers in their second trimester.      

Do you offer massages/treatments to clients who have recently undergone surgery?

  We advise you consult with your doctor about massages/treatments offered at HOSHINOYA Karuizawa. Your request may be declined if you have an illness.      

Do you offer massages/treatments to clients who are receiving medical treatment?

  Clients with cardiac disease, cancer, varicose veins, infectious diseases, and skin diseases may be refused treatment. Please consult your doctor about massages/treatments available at Hoshino Resort and inform staff of any existing conditions.      

Is it possible for men to receive massages/treatments?

  Yes. All massages/treatments are available for both men and women.      

Can two clients receive massages/treatments in the same private room?

  We provite an individual spa room located by the river for each client to induce deep relaxation and overall well-being. Please contact us if you prefer to have a massage/treatment together.      

May I take children into a private room?

  We regret that we do not allow children to be in the spa rooms. We, however, have a daycare service to look after your child(ren) while you are treating yourself at our spa. Please see our Kid's Playroom service.      

Is Hari, acupuncture safe?

  There is no need to worry about infection as only sterile acupuncture needles are used.
You may experience some degree of discomfort after your treatment however this is a protective response of the body and will pass.
     

For reservations

Can I book a massage/treatment after arriving?

  Our massages/treatments are by advance reservation only. It is possible to book a massage or treatment subject to availability after arrival.
We recommend that you reserve your treatment time well in advance to avoid disappointment. Please dial 7 from your room or visit the Spa reception located between the Men's and Women's Meditation Bath.
     

Are treatments time scheduled? May I select a time frame?

  Treatment times are set as indicated below.
   15:00 - 17:00
   17:30 - 19:30
   21:00 - 23:00
We recommend that you reserve your treatment time well in advance to avoid disappointment.
     

Is there any cancellation charge?

  One day's notice is required when canceling or changing an appointment otherwise cancellation fees will be charged.      

Others

Do I have to bring anything?

  No. Basic necessities such as towels, bathrobes, slippers, disposable shorts, hair brush, and hair dryer are provided. You may want to bring your own make-up if you wish.      

Can visitors who don't stay in Hoshinoya use the Spa and the Hot springs?

  Unfortunately, HOSHINOYA's spa treatments and Meditation Bath are for our guests only.
Tomobo-no-yu Hot Springs Bath, however, is open for public.
     

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HOSHINOYA GUEST ROOMS SPA DINING ECOTOUR SEASONAL INFORMATION RESERVATIONS
Tel. +81-267-45-6000
FACILITIES ACCESS FAQs Inquiry Charges / Room availability
HOSHINOYA © ALL RIGHT RESERVED PRIVACY POLICY